Privacy Policy
Last updated: February 2, 2025
Introduction
Textos.ca ("we", "our", "us") is committed to protecting the privacy of its users. This privacy policy explains how we collect, use, disclose and protect your personal information when you use our SMS messaging platform.
Information We Collect
Account Information
When you create an account, we collect your name, email address, phone number and business information.
Message Data
We process SMS messages sent and received through our platform. Messages are stored to provide our service and allow you to access your conversation history.
Usage Data
We automatically collect information about how you use our platform, including access logs, features used, and performance data.
How We Use Your Information
We use your information to:
- Provide, operate and maintain our SMS messaging platform
- Process and deliver your text messages
- Manage your account and provide customer support
- Improve our services and develop new features
- Send you important service-related communications
- Comply with legal obligations
Sharing of Information
We do not sell your personal information. We may share your information with:
- Telecommunications providers necessary to deliver SMS messages
- Cloud hosting providers that store data in Canada
- Legal authorities when required by law
Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your data at any time by contacting us.
Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest. All data is stored on servers located in Canada.
Your Rights
In accordance with Canadian privacy legislation (PIPEDA) and Quebec's Act respecting the protection of personal information in the private sector, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw your consent
- File a complaint with the Privacy Commissioner of Canada or the Commission d'accès à l'information du Québec
Cookies
We use essential cookies to operate our platform, such as session management and language preferences. We do not use advertising or tracking cookies.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting a notice on our platform or by email.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us at: